What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
How does East Wind Silver protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the interenet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
Will East Wind Silver disclose the information it collects to outside parties?
East Wind Silver does not sell, trade, or rent your personal information to others. East Wind Silver does not provide any information to third-party vendors.
East Wind Silver Co., Ltd. may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of East Wind Silver Co., Ltd. our users, or others.
items presented for return or exchange must be in the same condition as when purchased.
We warranty sterling jewelry against defects for 90 days from date of purchase. We reserve the right to exclude any damage caused by negligence and/or normal wear and tear. The itemized store receipt or gift receipt must accompany any warranty claim.